Dedicated help from onboarding to optimization
Whether you are launching your first campaign or scaling automations, our specialists partner with your team to keep ClickReport humming.
What to expect
- Get unstuck fastOur specialists monitor support@clickreport.com around the clock on business days with priority routing for active campaigns.
- Stay informedReal-time status updates and proactive maintenance notices keep your team ahead of potential disruptions.
- Onboarding to optimizationFrom first-time setup to advanced fraud automation, we provide guidance tailored to your PPC maturity.
Priority contact
Direct access to ClickReport engineers
Send a detailed message to support@clickreport.com. Include campaign names, recent changes, and alert IDs for the fastest triage.
- Hours
- Mon–Fri · 8am–8pm CT
- Critical incidents
- Monitored 24/7
- Avg. first reply
- < 2 business hours
Account access issues
Share screenshots, timelines, and recent changes. We will respond with step-by-step guidance tailored to your setup.
Billing & invoices
Share screenshots, timelines, and recent changes. We will respond with step-by-step guidance tailored to your setup.
Automated blocking policies
Share screenshots, timelines, and recent changes. We will respond with step-by-step guidance tailored to your setup.
Fraud analytics deep-dive
Share screenshots, timelines, and recent changes. We will respond with step-by-step guidance tailored to your setup.
Choose your channel
Email Support
Average first reply in under 2 business hours
Reach certified ClickReport specialists for technical troubleshooting, billing questions, and campaign strategy checks.
Email support@clickreport.comLive Working Sessions
Available Tuesday–Thursday, 9am–6pm CT
Schedule a 30-minute screen share to review alerts, automate blocking policies, or walk through dashboards.
Book a sessionIncident Updates
Updated immediately when incidents are confirmed
Track uptime, maintenance windows, and mitigation playbooks in real time when we detect platform-wide anomalies.
View status pageProactive guidance
Stay ahead with quarterly account reviews
Book a working session to refine detection thresholds, evaluate blocklists, and map spend efficiency trends. Our team prepares tailored recommendations so you leave with an actionable roadmap.
Campaign launch checklist
Audit conversion tracking, block rules, and lead routing in under 15 minutes.
Incident response guide
Step-by-step plan for investigating suspicious spikes and coordinating with Google support.
Executive reporting deck
Ready-to-share slides that summarize fraud trends and ROI impact each quarter.
Automation change log
Track configuration updates with timestamps and owners to maintain compliance.
FAQs
Answers before you reach out
Review these quick answers while you wait for the team. Each response links to deeper documentation in the help center.
When should I expect a response from the support team?
Email support@clickreport.com any time. We reply within two business hours Monday through Friday, with critical incidents prioritized 24/7.
What details should I include in my message?
Share campaign name, recent changes, error messages, and any affected IPs. Screenshots or exported reports help us diagnose three times faster.
Do you offer onboarding help for new teams?
Yes. New customers receive a guided kickoff, policy recommendations, and live working sessions until your automations are stable.
How are incidents communicated?
You will receive email alerts, in-app banners, and updates on the status page when we detect anomalies impacting ClickReport services.
Still need help?
Connect with a ClickReport specialist today
Email support@clickreport.com with the subject line “Support Center” and we will route your request to the best teammate. Expect actionable next steps in your first reply.